Delivery Policy

Effective Date: December 30, 2024

At Fuzztoopin, we are committed to ensuring that your artwork arrives safely, securely, and in a timely manner. This Delivery Policy outlines our shipping methods, timelines, and procedures for all orders placed through our website, https://fuzztoopin.com/. We strive to provide transparency in our shipping process and want you to be fully informed about what to expect when receiving your cherished artwork. By placing an order with Fuzztoopin, you agree to adhere to the following terms and conditions.

1. Shipping Destinations

Fuzztoopin currently offers shipping to the following destinations:

  • Domestic Shipping: We ship to all addresses within the contiguous United States, including Alaska and Hawaii.

  • International Shipping: We also provide international shipping to a selected list of countries worldwide. Please see the list of eligible countries at checkout. This list may vary based on international shipping regulations, import/export restrictions, and the capabilities of our shipping partners. If your country is not listed, please contact us at info@fuzztoopin.com to inquire about possible shipping options.

2. Shipping Methods

Fuzztoopin partners with reputable shipping carriers to ensure the reliable and secure delivery of your artwork. The specific shipping method used may vary depending on your location, the size, weight, and fragility of the art pieces. We primarily use the following methods:

  • Standard Shipping: This method generally uses ground transportation for domestic orders, and appropriate postal services for international orders. Delivery times may vary based on your location and the destination country.

  • Expedited Shipping: For customers who require faster delivery, expedited shipping is available at an additional cost. This option prioritizes your order for faster handling and transit times.

  • Specialized Art Courier Services: For larger, high-value, or particularly fragile art pieces, we utilize specialized art courier services. These carriers are experienced in handling delicate items and employ special techniques to ensure safe transport. This option may include white-glove delivery services in certain areas.

  • Local Pickup: If you are located near Saginaw, Michigan, you have the option to pick up your artwork directly from our specified location. You will receive an email notification when your order is ready for pickup. Please contact us to arrange a suitable pickup time.

3. Shipping Costs

Shipping costs are calculated based on several factors:

  • Shipping Destination: The geographic location of the delivery address will significantly affect the shipping cost.

  • Weight and Dimensions: Larger and heavier packages will incur higher shipping charges due to increased handling and transportation requirements.

  • Shipping Method: Expedited shipping and specialized art courier options will have a higher cost compared to standard shipping.

  • Insurance: For high-value items, insurance costs may be included to protect against loss or damage during transit.

  • Packaging Materials: The cost of the high-quality packaging materials we use to protect your artwork may also be factored into the total shipping cost.

The exact shipping costs will be displayed during the checkout process before you finalize your order. We strive to provide transparent and fair shipping prices.

4. Processing Time

Orders are typically processed within 1 to 3 business days of receiving payment confirmation. Please be aware that processing times may be longer during busy periods or holidays. Custom or specially commissioned artworks may require additional processing time. You will receive a notification with tracking details once your order has been shipped.

5. Delivery Times

Delivery times vary depending on your location and the selected shipping method. Please note the following estimated delivery timeframes:

  • Domestic Standard Shipping: 3 to 7 business days

  • Domestic Expedited Shipping: 1 to 3 business days

  • International Standard Shipping: 7 to 21 business days (This timeline can vary depending on the destination country and customs processing times.)

  • Specialized Art Courier Shipping: Delivery timeframes will be communicated to you directly by the art courier service.

These delivery times are estimates and may be impacted by external factors such as weather conditions, holidays, or customs delays.

6. Tracking Information

Upon shipment of your order, you will receive a confirmation email that includes a tracking number (if applicable). You can use this tracking number to monitor the delivery status of your package. Please note that international tracking may not be available in all regions.

7. Customs and Import Duties

International orders may be subject to import duties, taxes, and customs clearance fees imposed by the customs authorities in the destination country. These charges are the responsibility of the recipient and are not included in the shipping fees charged by Fuzztoopin. Fuzztoopin is not liable for any delays caused by customs processing. Please check with your local customs office for more information about import regulations and duties.

8. Packaging

We take great care to package all artwork to protect it during transit. Each piece is carefully wrapped, padded, and placed in appropriate protective packaging. We use high-quality packing materials and continuously work to improve our packaging methods to minimize the risk of damage during shipping.

9. Delivery Issues

If your order is delayed, damaged upon arrival, or you encounter any other delivery problems, please contact us immediately at info@fuzztoopin.com. We will work with our shipping partners to resolve the issue as promptly as possible. Please retain all packaging materials and documentation, and take photos of any damages to assist in our investigation.

10. Changes to Delivery Policy

Fuzztoopin reserves the right to modify this Delivery Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically. Modifications to this policy will be effective immediately upon posting on our website. We recommend that you check this policy regularly to ensure you are familiar with our current terms and conditions.

Contact Information

For any questions or concerns regarding our Delivery Policy, please do not hesitate to contact us: